Repair
Flat-rate pricing by the job, quoted before we start. Common parts are on the truck, so most repairs finish on the first visit.
Diagnostic $89, credited if you go ahead
Heating, cooling and air quality repair
No heat? No cooling? We’ve got a truck for that today.
Northdraft Heating & Cooling runs its own dispatch desk. Tell us what the system is doing and we’ll tell you what happens next, what it costs and when we’ll be there.
Today’s arrival windows
Fri 6 Nov. Updated 9:42 AM8 to 10 AM
Full10 AM to 12
1 truck left12 to 2 PM
Open2 to 4 PM
Open4 to 6 PM
2 trucks left No-heat calls go to the next open truck We text a 30-minute heads-up After 6 PM, call dispatch
Start here
What’s it doing?
Pick the closest match. This is what our dispatcher would ask you on the phone, and where the call usually goes.
DISPATCH, ON THE LINE
“Okay, let’s get you warm. Three quick things before I roll a truck.”
- Is the thermostat on Heat and set above room temperature?
- Is the switch by the furnace on? It looks like a light switch.
- When did you last change the filter? A packed filter can shut a furnace down.
RepairMost likely, today
Tune-upNot for this one
ReplacementIf the heat exchanger is cracked
Still nothing? You go on today’s board. Tell me if there’s a baby, an older person or anyone unwell at home, and I’ll move you up.Get on today’s board
DISPATCH, ON THE LINE
“Got it. Go look at the outdoor unit for me. Is the fan turning?”
- Fan spinning, air warm: often a capacitor, contactor or low refrigerant.
- Ice on the copper line or indoor coil: turn cooling off and set the fan to On. We can’t test a frozen coil.
- Nothing moving outside: check the breaker once. If it trips again, leave it off.
RepairMost likely, often today
Tune-upIf it’s only a dirty coil
ReplacementIf it’s leaking old refrigerant
Most of these are a same-day repair, and most of the parts are on the truck.Book a repair
DISPATCH, ON THE LINE
“Tell me what it sounds like. The sound usually tells me who to send.”
- Boom when the burners light: turn it off and call me now.
- Metal scraping or grinding: turn it off. That’s a blower or a fan hitting something.
- Squeal or hum: a motor or a capacitor on its way out. It can wait a day.
- Rattle: often a loose panel. It can wait for a tune-up.
RepairThis week, unless it’s a boom
Tune-upIf it’s only a loose panel
ReplacementIf a worn motor is on an old unit
If it’s still running and only annoying, I’ll give you a window this week instead of an emergency rate.Book a repair
DISPATCH, ON THE LINE
“Turn the system off at the thermostat, then put down a towel or a pan.”
- In cooling season, it’s most often a plugged condensate drain or a full pan.
- A furnace can leak too, on high-efficiency models with their own drain.
- If water is near an outlet or wiring, stay clear and switch off the breaker from the panel.
RepairUsually today
Tune-upA drain flush stops repeats
ReplacementIf the pan or coil has rusted through
Drain clears are quick, so I can usually fit you in today. Every tune-up flushes the drain, which stops most of these.Book a repair
DISPATCH, ON THE LINE
“If your usage hasn’t changed, I’d start with a tune-up, not a repair.”
- A dirty coil or filter makes the system run longer for the same comfort.
- We measure airflow and temperature split, so you get numbers rather than a guess.
- Rooms that never reach temperature may point to leaky ducts.
RepairOnly if we find a fault
Tune-upStart here
ReplacementPast 15 years, and repair is over half the cost of new
No rush on this one. Pick a window that suits you.Book a tune-up
DISPATCH, ON THE LINE
“First question, and it matters: does it smell like rotten eggs?”
Rotten eggs or gas: stop reading. Leave the building now, and from outside call your gas utility or your local emergency number.
- Burning plastic or hot wiring: turn the system off at the breaker and call me.
- Dusty smell at first heat of the year: normal for an hour. If it stays, call.
- Musty or damp: usually the drain pan or ducts. A tune-up will find it.
RepairOnce the home is safe
Tune-upFor musty or damp smells
ReplacementIf the heat exchanger has failed
Once the gas utility has cleared the house, call me and we’ll find the cause and test the system.Call dispatch
Before you call: safe checks only
- Thermostat is on the right mode, with fresh batteries
- Filter isn’t clogged. Swap it if you can’t see light through it
- Breaker hasn’t tripped. Reset once only; if it trips again, leave it
- Furnace switch is on (it looks like a light switch)
- Vents and returns aren’t blocked by furniture
- Outdoor unit is clear of snow, leaves and covers
Please leave panels on, and don’t touch wiring, gas lines or the pilot assembly. That part’s on us.
Services
Repair it, replace it or put in new
Install
New systems, additions and finished basements. We do a room-by-room load calculation and check the ductwork before sizing anything.
Free written proposal
Replace
Same-week swap-outs. You get good, better and top options on paper, with the running costs and warranty for each.
Free second opinion on any quote
Furnaces
- Gas and electric furnaces
- Ignition and flame sensors
- Blower motors
- Heat exchanger checks
Air conditioning
- Central AC
- Capacitors and contactors
- Refrigerant leaks
- Coil cleaning and drain lines
Heat pumps
- Ducted and ductless
- Defrost and reversing valves
- Cold-climate systems
- Backup heat strips
Air quality
- Media filters and air cleaners
- Whole-home humidifiers
- Duct sealing and cleaning
- Fresh air ventilation
We service all makes
Any brand, any age, whoever installed it. Our techs aren’t tied to one manufacturer, so a repair quote is just a repair quote.
Maintenance plans
Fix it in the shoulder season, not in the cold snap
| Plan | One tune-up$139single visit | Home$16a month | Home Plus$26a month |
|---|---|---|---|
| Tune-ups each year | 1 | 2 | 2 |
| Systems covered | 1 | 1 | Up to 2 |
| Priority on the dispatch board | |||
| Repair discount | $50 off | $100 off | |
| After-hours call-out fee | $149 | $75 | Waived |
| Filters supplied at each visit |
Spring cooling visit
- Clean the outdoor coil
- Check refrigerant pressures
- Test capacitor and contactor
- Measure temperature split
- Flush the condensate drain
- Check airflow and filter
Fall heating visit
- Inspect the heat exchanger
- Test safety and limit switches
- Clean burners and flame sensor
- Check gas pressure and combustion
- Test for carbon monoxide
- Check blower and belts
Financing on replacements. Monthly payment options are available on approved credit. Rate and term depend on the lender, and we show the full cost on your proposal before you sign.
Ask about financingOur techs
Who’s out on the road today
All employees, background-checked and licensed. You get the tech’s name and photo by text before they arrive.
Ruben Tallis
Lead service tech, Truck 7
On a no-heat call, Millbrook. Free about 11:40
Gas furnaces and heat pumps. Eleven winters on the road.
Dana Wyckley
Service tech, Truck 12
Heading to Cooper Flats. Arrives 10:15
AC diagnostics and refrigerant leak repair.
Kofi Brandvold
Install lead, Truck 3
On an install, Eastmere, until 3:00
Replacements, ductwork and load calculations.
Reviews
What the neighbors say
Called at 6 AM with no heat and two kids at home. The dispatcher walked me through the filter and the switch, then got Ruben here by 9:30.
They told me not to replace the AC yet. A $180 capacitor and contactor job, and it’s been cold all summer.
Three options on paper, no pressure, and the crew put down floor runners and took the old furnace away.
Book service
Get on the board
Give us the address and the problem. We’ll confirm your window by text, usually within 15 minutes.
| Diagnostic visit | $89 |
| After-hours call-out | $149 |
| Tune-up | $139 |
| Replacement quote | Free |